Frequently Ask Questions
We think it sounds cool. It’s also the approximate weight of a human eyelash.
Where are you based?
How long will shipping take?
Your order should arrive within three to five working days. If it does not, please contact us and we will look into it immediately.
Glossy or Matte?
Our prints can be in glossy or matte. We print on Fuji Supreme Paper because your pictures deserve the best :)
Are my photos private?
We value your privacy. Your photos will be stored on our secure database while we process your orders. They will be automatically deleted 1 week after your orders have been delivered.
Can I print custom-sized or non-Instagram photos?
Drop us an email; we are more than happy to discuss how we can help you. You can also follow us on the Facebook or Instagram to keep updated on new product launches! :)
What if I’ve forgotten my Instagram password?
Don’t worry it’s really simple to reset your Instagram password! You just have to enter your username or email and Instagram will send you a link for you to set a new password.
Can I still make my payment if I don’t have a PayPal account?
Certainly! There is an option to pay using your credit/debit card if you don’t have a PayPal account or even bank transfer. Just drop us an email will do :)
Can I print non-Instagram photos?
Yes you can! Zip the files in a folder, and email us with your delivery address. We will then send you a payment link and process the order upon receiving payment. I want to surprise my friend with a set of prints!
How can I send you my friend’s photos?
If you want to select photos from a friend’s Instagram account, you can use a third-party site like web.stagram.com. Log in using your account and search for your friend's username. You can scroll through all the pictures within your friend's account and right click on the pictures you wanna save. Once saved, simply email us the photos together with the delivery address.
Do you accept i-banking?
Yes we do. Email us your photos and we will provide you with further instructions! (See “Can I print non-Instagram photos?”)
Are you able to expedite my order?
Sure! Just drop us an email with your 1) order ID 2) date you need the prints by. We will try our best to accommodate your request. Do note that additional charges will apply for express delivery.